I started my job at McDonald’s the same day another lady started. She was older and lived near me with her teenage son. On our first day, we were led down into the basement and into the staff lounge area. Our manager popped in an employee training video. Must’ve been from the 1980s – it was funny but it wasn’t meant to be. The actors had smiles plastered onto their faces like Stepford villagers and their lines were delivered without a breath, “I’m sorry there was something wrong with your order ma’am I’ll get someone to fix it right away!” We did learn some stuff from the video, though. We were serious workers.
Then we were given a laminated template of the buttons on the registers, so that we could get acquainted with something we’d be using most of the time. I learned though, that if someone came in asking for a vegetarian burger, we had to press the breakfast button labeled “no sausage”.
The woman who trained with me, I’ll call her J, once punished her son by gathering up all the phones they had in their apartment and brought them with her to work so that he couldn’t chit chat with his friends while he was grounded. This was before everyone and their cat owned a cell phone. If her son had one of those, I’m sure she would’ve collected that too. Another coworker and I found out about this during lunch one time when J was about to leave. She had a bag with her which knocked against the wall and a phone fell out. We had a good laugh after she explained herself. I told my mom about it too, and whenever we’d go down the street we’d expect to see J carrying a plastic bag o’phones with her.
More stories tomorrow. Until then, here’s an old McDonald’s training video for your enjoyment. I was happily surprised to find a few of them on YouTube, but this one was doctored up a bit. Unfortunately it’s not the same video we saw during our orientation, but there are similarities.